FAQS | Dainty & Daring
 

FAQS

FREQUENTLY ASKED QUESTIONS

General questions

1. can I return my item?

Don’t love what you received? We have a HAPPY CUSTOMER policy.

I gladly accept returns, exchanges, and cancellations free of charge if you:

  • Request a cancellation within: 2 days of purchase
  • Contact me within: 14 days of delivery
  • Ship items back within: 30 days of delivery

The following items cannot be returned or exchanged.

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalized orders
  • Items on sale

 

2. CONDITIONS OF RETURN

Original shipping fees are non-refundable and will be deducted from the refundable amount. Please note that if the item is not returned in its original condition, you are responsible for any loss in value.

All returns must be unworn, have no signs of wear or damage and in all original packaging (box, jewelry card, and insert included).

Please return your order in the original packaging it came in. Dainty and Daring will not be responsible for increased fees due to large packaging and reserves the right to deduct additional shipping fees from the rounded amount when applicable. 

If the returns item doesn’t meet the return guidelines, Dainty and Daring has the right to deny a return and have the item reshipped to customers.

3. how do I return my item?

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3. DO YOU SHIP INTERNATIONALLY?

Yes. Make sure to include a zip code to calculate shipping fees. If your country doesn’t have a zip code, use 000000.

COVID UPDATE: Shipping times may take longer than usual due to restrictions caused by Covid-19. Please check whether your country is receiving packages from overseas during this time.

4. PROCESSING & SHIPPING TIMES

Orders made between July 14-August 3, 2020 will be shipped by August 7. Orders made after August 4 will be shipped after 5 days.

Shipping times vary depending on your location. It can take up to 3-5 days for First Class USPS delivery within the USA. 

First Class Mail International deliveries generally take between 7–21 days to arrive.

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