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FREQUENTLY ASKED QUESTIONS
STILL HAVE QUESTIONS?
01. HOW LONG DOES SHIPPING TAKE?
Orders made between July 14-August 3, 2020 will be shipped by August 7. Orders made after August 4 will be shipped after 5 days.
Shipping times vary depending on your location. It can take up to 3-5 days for First Class USPS delivery within the USA.
First Class Mail International deliveries generally take between 7–21 days to arrive.
02. What's the difference between gold-filled and gold plated?
Gold-filled is legally required to contain 5% real gold. A gold alloy is bonded to one or both surfaces of a brass core using heat and pressure. It can be worn in water and long period of time without wearing out.
Gold plated has a minuscule layer of gold applied to a brass core. It’s estimated to have 0.05% gold of the metal product which can wear off quickly. It does not stand up to heat, water, or wear over time.
03. Can I get a refund?
Don’t love what you received? We have a HAPPY CUSTOMER policy. Let us know within 14 days of receiving the order and return it to us within 30 days and you’ll get a full refund. Simply sign in (top menu), click orders and click refund on the item you’d like to return. Not a member? Email us at firstname.lastname@example.org with your name and order number.